FAQ

FAQ

Friend Referral EventI started the trial, but I didn't get the gift. What should I do?

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1. For the Friend (Who was invited)

If you haven't received your welcome gift after starting the trial, it’s likely the invite code wasn't applied.

  • Step 1: Go to your [Web My Page > Referral].

  • Step 2: Manually enter the referral’s code in the input field.

  • ​Step 3: Your gift will be issued immediately after the code is registered.

  • Note: You must be a first-time ABLUR trial user to receive the gift.

2. For the Inviter (Who sent the link)

If your friend started the trial but you didn't get a reward:

  • Check Eligibility: Ensure your friend is a first-time ABLUR trial user. If they have used a trial before, no reward will be issued to either of you.

  • Code Confirmation: Ask your friend to check if they entered your code at [Web My Page > Referral].

  • System Update: Rewards are usually instant, but please allow a few minutes for the system to process.